![]() The van itself was not spacious, we were all crammed and barely had any room. With the CDC & the US government preaching/stating that everyone should be practicing social distancing.the van I was on was packed, every seat filled.that's not social distancing that is maximizing profits at the expense of your clients. With everything going on in the world right now with coronavirus and travel being delayed/banned.I appreciate that I could book quickly and efficiently, but I will probably never use this transportation company again. Too bad they used to be such a good company when they were Oregon Express, but have really gone downhill now that they were bought out. So not only does Groome provide abysmal transportation service, they also provide abysmal customer service. ![]() When I asked why I could not speak to Jason right now or be told when I would be contacted, I was again told "my information has been forwarded to management and I would be contacted at a later time". When I called to talk with the manager Jason Carr the next day, I was told "my information has been forwarded to management and I will be contacted at a later time". Clearly the company motto of "Our schedule fits your schedule" is only marketing hype. For example, the van scheduled for 13:30 that we had to wait for pulled out 10 minutes late (i.e. As anyone who has ridden their service knows, the van rarely leaves on time, and at $10,000 per minute fine, the company would be out of business very quickly. I asked why they did not wait, and the assistant manager lied to me and said that they would be fined $10,000 per minute if they would have waited. I called at 12:32 to ask for the van to return to pick us up, but to no avail. We were scheduled to be picked up at 12:30, and as we walked out of the terminal doors at 12:29, the van pulled out. ![]() Groome provided abysmal service when I and my family returned to PDX after 18 hours of traveling. ![]() If I could have given them zero stars, I would have. ![]()
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